ABOUT 1 MONTH AGOย โ€ขย 1 MIN READ

The Brand Forgiveness Pattern

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The Pattern Brief

Strategy insights, cultural patterns, and behind-the-scenes lessons for people building brands with follow-through.

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Time isn't neutral in branding. It's a force multiplier for bad brands, and a drain on everyone trying to hold them accountable.

I've been watching the predictable arc of scandal recovery. Andrew Cuomo resigns over sexual harassment then runs for NYC mayor. Diddy faces serious charges but will likely be "on the red carpet" if he beats the case.

The same formula works for brands. Wells Fargo creates millions of fake accounts, Facebook enables election interference, Uber builds toxic culture.

Then what happens? They wait it out. And it works.

๐—›๐—ฒ๐—ฟ๐—ฒ'๐˜€ ๐˜๐—ต๐—ฒ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ ๐—ณ๐—ผ๐—ฟ๐—ด๐—ถ๐˜ƒ๐—ฒ๐—ป๐—ฒ๐˜€๐˜€ ๐—ณ๐—ผ๐—ฟ๐—บ๐˜‚๐—น๐—ฎ:

๐—ฃ๐—ต๐—ฎ๐˜€๐—ฒ ๐Ÿญ: ๐—ฃ๐—ฒ๐—ฎ๐—ธ ๐—ข๐˜‚๐˜๐—ฟ๐—ฎ๐—ด๐—ฒ (๐— ๐—ผ๐—ป๐˜๐—ต๐˜€ ๐Ÿญ-๐Ÿฏ) Complete silence or minimal "we're investigating" statements. Let others exhaust their energy attacking.

๐—ฃ๐—ต๐—ฎ๐˜€๐—ฒ ๐Ÿฎ: ๐—–๐—ผ๐—ป๐˜๐—ฟ๐—ผ๐—น๐—น๐—ฒ๐—ฑ ๐—”๐—ฝ๐—ผ๐—น๐—ผ๐—ด๐˜† (๐— ๐—ผ๐—ป๐˜๐—ต๐˜€ ๐Ÿฐ-๐Ÿฒ) Carefully crafted mea culpa with new leadership. "We've learned and grown."

๐—ฃ๐—ต๐—ฎ๐˜€๐—ฒ ๐Ÿฏ: ๐—ฃ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—ฃ๐—ถ๐˜ƒ๐—ผ๐˜ (๐— ๐—ผ๐—ป๐˜๐—ต๐˜€ ๐Ÿฒ-๐Ÿญ๐Ÿฎ) Shift conversation to innovation and social causes. Make the scandal feel like "old news."

๐—ฃ๐—ต๐—ฎ๐˜€๐—ฒ ๐Ÿฐ: ๐—™๐˜‚๐—น๐—น ๐—ฅ๐—ฒ๐—ต๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป (๐—ฌ๐—ฒ๐—ฎ๐—ฟ๐˜€ ๐Ÿญ-๐Ÿฎ) Advertising like nothing happened. Often stronger than before.

The pattern works because outrage takes energy. Memory takes energy. And time drains both.

Cultural accountability has a shot clock. Corporate patience doesn't. One side has to actively maintain pressure while the other just has to wait in silence.

This is why cancel culture fails against institutions.

Look at Trump, the ultimate example of this pattern. Multiple scandals, impeachments, criminal charges, and yet here we are. Individual accountability relies on sustained attention. But institutional accountability requires structural reinforcement.

The brands that actually change face structural consequences, not just social pressure.

Volkswagen had to pay billions in fines and face criminal charges for emissions fraud. That created real change. Compare that to brands that just weathered Twitter storms and came back unchanged.

For strategists, this reveals something important:

Unless there's structural reinforcement behind cultural movements, time will always favor the institution over the individual. The brand over the boycott.

The most successful brand accountability campaigns don't just create outrage. They create systems that outlast attention spans.

Because in the attention economy, the side that can afford to wait usually wins.


This is what we do at Between Minds, find patterns others miss and turn them into strategic advantage. I write about this every week in my newsletter. And if you're wrestling with a strategy problem that feels impossible to pin down, contact us. That's usually where the best work starts.

The Pattern Brief

Strategy insights, cultural patterns, and behind-the-scenes lessons for people building brands with follow-through.